Booking Policy

 

Thank you for choosing Lesa in Colour. To ensure a smooth and enjoyable experience, please review the following booking policies before scheduling your session:

 

1. Booking Process

• All appointments must be booked through our website.

• Full payment can be made at the time of booking or in person on the day of your session.

• You will receive an email confirmation upon successfully booking your session. If you do not receive this email, please contact us at lesa@lesaincolour.com

 

2. Rescheduling and Cancellations

• Rescheduling:

You may reschedule your appointment up to 24 hours before the session by contacting us via email - lesa@lesaincolour.com

• Cancellations:

Cancellations made with at least 24 hours’ notice will be eligible for a full refund or the option to rebook at a later date.

• Cancellations made less than 24 hours before the session or no-shows may result in a 50% cancellation fee.

• In the event of a no-show, your payment will not be refunded.

 

3. Session Requirements

 

To ensure accurate results during your colour analysis session:

• Please arrive makeup-free (this includes foundation, tinted moisturizers, bronzers, and any other facial makeup).

• If you have long hair, kindly tie it back so your face is unobstructed.

• If you wear a head covering, we recommend a white or neutral-coloured one for the session.

 

4. Late Arrivals

• If you arrive late, your session may be shortened to ensure the next client’s session starts on time.

• Arrivals later than 15 minutes may be treated as a no-show, and the cancellation policy will apply.

 

5. Refund Policy

• Refunds are only provided for cancellations made at least 24 hours before the session. No refunds will be issued for late cancellations or no-shows.

 

6. Communication

• If you have any questions or need assistance with your booking, please contact us at lesa@lesaincolour.com

 

 

We look forward to helping you discover your best colours!

 

Warm regards,

Lesa

Founder of Lesa in Colour